Privacy Policy | RUISEN SMART HOME

Who we are

RUISEN SMART HOME operates this website. For privacy questions or requests, email [email protected].

Information we collect

When you contact us by email or WhatsApp, we receive the information you choose to share, such as your name, company, contact details and enquiry contents. This website has no enquiry forms, visitor accounts or online payments.

Google Analytics 4 collects website usage data, such as pages visited, device and browser information, and clicks on email or WhatsApp links. Analytics and advertising cookies follow the consent choices and regional defaults described below.

Cloudflare hosts this website. Cloudflare Web Analytics provides cookie-free, aggregate usage statistics. Hosting and server logs may contain technical request information, such as IP addresses, requested pages, timestamps and browser details, to deliver and protect the website.

How we use information

We use enquiry information to respond to you, prepare quotations and communicate about orders. Website usage data helps us understand and improve the website and measure the effectiveness of Google Ads campaigns. We do not sell personal information.

Service providers

Our providers process information for their respective services and may process it in countries other than your own. Their privacy policies explain their practices:

Your own email provider also processes messages you send under its privacy policy.

Cookies and your choices

The cookie banner lets you Accept or Reject analytics and advertising storage, advertising user data and ad personalization. In the European Economic Area, the United Kingdom and Switzerland, these are denied by default; analytics and advertising cookies are enabled only after you accept. Elsewhere, these settings are granted by default until you reject. Google may send limited, cookie-free measurement signals when consent is denied.

We save your choice in your browser’s local storage so it applies to future visits in that browser. If storage is unavailable or cleared, the banner appears again. Cloudflare’s cookie-free statistics and essential hosting logs are separate from this choice.

You can change your choice or withdraw consent at any time using Cookie settings here or in any page footer, then choosing Accept or Reject. Withdrawing consent changes future Google tag behavior; it does not undo earlier processing. You can also clear existing cookies using your browser settings.

Retention

We retain enquiry information for as long as needed for our business relationship, follow-up and relevant record-keeping obligations. Usage data and technical logs are retained according to service settings and operational needs. Contact us to ask about or request deletion of your information.

Your rights and contact

You can request access to, correction of or deletion of your personal information by emailing [email protected]. Where the GDPR or UK GDPR applies, you may also have rights to restrict or object to processing, data portability, withdraw consent and complain to your local data protection authority. Applicable rights depend on the information and circumstances.

Policy updates

We may update this policy as our services or practices change. The date above identifies the latest version published on this page.

Privacy Policy.